Refund and Returns Policy

1. General Policy

At FlexiBuy, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the conditions set out below.

2. Eligibility for Returns

2.1 Time Frame

Returns must be initiated within 30 calendar days from the date you receive the item.

2.2 Condition of Items

• Products must be unused, undamaged, and in their original packaging.
• All accessories, manuals, and any complimentary items that were included with the purchase must be returned.

2.3 Non‑returnable Items

The following items are not eligible for return or refund:

• Personalized or custom‑made products.
• Clearance or final‑sale items, unless defective.
• Digital downloads and software licenses.

3. Return Process

3.1 Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2 Return Authorization

Our team will issue a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back to us. Returns without an RMA number will not be processed.

3.3 Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service and retaining proof of shipment.

4. Refunds

4.1 Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2 Refund Amount

The refund will include the product price minus any original shipping charges, unless the return is a result of our error. Shipping fees are non‑refundable for standard returns.

4.3 Partial Refunds

If the returned item shows signs of use, damage, or missing components, we reserve the right to issue a partial refund or deny the return.

5. Exchanges

Exchanges are handled as a return followed by a new purchase. If you wish to exchange an item, follow the return procedure and place a new order for the desired product.

6. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, contact us within 7 days of receipt. We will arrange a prepaid return and either replace the item or issue a full refund, including original shipping costs.

7. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon delivery and report any issues promptly.
• Follow the return instructions and include the RMA number on the package.

8. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights. We reserve the right to amend this policy at any time, with changes posted on this page. Continued use of the website after modifications constitutes acceptance of the updated terms.

9. Contact Information

If you have any questions regarding this policy, please reach out to us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: FlexiBuy,